Rented this villa in the Hacienda Residences for a week in Feb. This is a very nice villa, views are great, the location is the best, its right on the beach and next too town. The staff/team at the Hacienda Residences are amazing and make your stay wonderful. Our issue was really with the Pisces Group.
The Pisces Group manages this property for the owners and for such an expensive property our experience was very disappointing. The second day we were at the property we received a text that says housekeeping was doing laundry and they found a towel with a stain and that we would be charged for the towel. I thought this was a joke, we came back and there was a hand towel with motor oil on it and they said it was your family. Mind you we just arrived the day before and was at the beach all day. They mispriced our transportation costs and then at check-out they took picture of almost every chair in the unit and said we stained them all and they were going to charge us a special cleaning fee. As we don't mind paying for something we damage, just taking pictures of chairs in the residences with small wear and tear stains that were there before we arrive we thought was unprofessional and not something we would expect at this price point.
Families beware there are many other companies that run residences here and you will not have to deal with this type of issue. Hopefully the owners will get a more professional company as you want to stay away from the Pisces Group,