We loved the location (easy access to Bretton Woods - short flat drive off the highway), and the cabin had some fun amenities (eg, fancy shower / steam program in the master bath and some heated floors). However, we reached out to the property manager Nate a few times. The first night, we told him how we were seeing a few cockroaches, and he told us that they had recently sprayed - so hopefully they were dying out. Nate was very responsive - and I know there wasn't much more he could do about that (I mainly wanted to let him know where specifically we were seeing them). Nevertheless, on the second night, we found minor flooding in the basement when we went to watch TV (multiple puddles spread across the room). There were two spots on the ceiling where there was dripping, and we found buckets and towels to start cleaning up while I contacted Nate. He said he could come by the following morning. I told him we were cleaning it up - but he didn't offer to clean it himself, apologize, or thank us (even when he came by the following morning). We determined it was from the bath tub in the master bath (we had used it twice earlier that day, and when we turned it back on, the dripping increased). When Nate did come by the following day, he showed us how to turn up the heat downstairs, which was nice (that wasn't clear to us - and it was quite cold! He insisted he hadn't set it that low and one of us must have - but we didn't...).