While Charles was very kind, accommodating, and responsive, the property was a bit less than ideal unfortunately. The reality of the property didn't quite match the photos: we found at least one roach in the kitchen each evening, the water filter and fridge leaked a bit so we had to put a towel down on the kitchen floor, the driveway was a bit too narrow for two vehicles which caused some inconvenience as street parking is very limited, and the property wasn't as clean as it could've been. After alerting Charles, he responded quickly by having maid service come back to the apartment within a few hours and wanted to ensure we felt comfortable. Pests happen, so due to his hospitality we ended up staying. On the upside, in addition to Charles's responsiveness, the beds were comfortable, the water pressure for the showers was great, and it was a great size for our family and centrally located to everything we wanted to do.