Our primary goal for our family vacation was to relax and spend almost all of our time in the pool and hot tub. The 2nd day of our stay, the pool and hot tub did not heat, and after spending a day trying to figure it out on our own, we called the property manager and were informed the heater had broken the day before, and could not be fixed until after we left. We understand that these things happen, but we booked this property specifically for the heated pool and hot tub and we were disappointed that we were not communicated with about the situation, or apologized to. Our kids were sad to miss out on a warm pool during the majority of our stay, and it certainly was not the type of vacation we were promised. All that being said, the house was very clean, spacious, and beautiful. We simply did not get to use the property how we were expecting.