Butte Bungalow

Thank you for your feedback. I was disappointed to learn of the bed frame issue, particularly as guests had stayed in the home immediately prior to your arrival without reporting any problem with the bed. When I was notified of the issue late that evening, I responded immediately and arranged for someone to come the following morning to repair it. The bed was successfully repaired as planned. As you acknowledged, air conditioning was not advertised as an amenity, and the expectation that the home would have A/C was an assumption made at booking. Despite this, I also arranged to have a window A/C unit installed the very next morning to make the home more comfortable. You chose to leave the following morning before either remedy could be completed, despite another functioning bedroom and bed remaining available in the home. Both the bed repair and A/C installation were completed that morning as promised. For clarification regarding the refund mentioned in your review, no refund request was made directly to me before your departure. The request was subsequently submitted through Vrbo after you chose to leave. While I understand you made the decision you felt was best for your family, I responded immediately upon being notified and made every reasonable effort to resolve both concerns at the earliest practical opportunity.