While our overall stay at this property was fine, it was way over priced for what we received. The pictures were outdated online, so we paid a premium to have mostly a view of a roof. I've emailed the managers and I think they've updated the photos on the site now. Unfortunately, they refuse to give us a partial refund as requested, blaming our complaint upon smoke, which we didn't have until after about a week's stay there, which was not our complaint. Our complaint was that they had a picture online of no house in front, but beautiful mountains. When we arrived, we viewed mostly a large red roof. The house must have been built in years after, but they never updated the site with new pictures (false advertising). Everyone knows you pay a premium for views. I will be taking this up with VRBO and the Better Business Bureau if I have to, to get a refund. I've never had to do that in over 10 years of using VRBO...every other experience has been exceptional. This was not. The carpet and rugs are filthy and need to be replaced. We found a lego in the bed sheets, so I'm not sure they clean all the beds (our kids didn't bring any legos). The soaps were not filled in the showers. When the battery was low in the battery-operated door lock, nobody came to replace them, even though it was requested and they said they would, so we had to move them from a TV remote. Also, the door was left wide open when we arrived (which we notified them of right away) and another door was left completely unlocked. And the hot tub was not in great condition...the lift was broken, which we notified them of right away. Great house, needs updating. Management is poor. Disappointing.
