Cozy 2bd 2ba in Chula Vista

Thank you for your feedback. I'm sorry to hear your stay did not meet your expectations. During your visit, the area was experiencing an unusual heat wave. As noted in our listing, the unit does not have central air conditioning; however, we provide two portable air conditioning units to help keep the space comfortable. Regarding the carpet, we take cleanliness very seriously. It was professionally cleaned before your stay, and we found no evidence of mold. The guests who stayed immediately before your reservation also did not report any concerns with the carpet or the condition of the home. We have never received reports of bugs from previous guests, and the property is maintained on a professional pest control schedule every three months. While small insects can occasionally make their way indoors during periods of extreme heat, we appreciate you bringing your observations to our attention. We value all guest feedback and will continue to inspect and maintain the property to ensure it meets our high standards.

Hi, Thank you for taking the time to share your detailed feedback. I’m really glad to hear that you found the place cute and that the kids enjoyed the twin beds, and I truly appreciate your kind words about my responsiveness during your stay. I’m very sorry to hear about the parking situation and the inconvenience it caused. I understand how frustrating that must have been, especially after planning around vehicle size. I’ll be reviewing this to make sure clearer instructions and solutions are in place for future guests. I also apologize for the issues you experienced with the master bed and bathroom ventilation. Your feedback is important, and I will be looking into both to see what improvements can be made. Regarding the Keurig, I’m sorry for the condition you found it in. That is not the standard we aim to provide, and I will address this with our cleaning team to ensure it’s properly checked before each stay. Thank you again for your honest feedback—it helps us improve. I’m glad I was able to assist you during your visit, and I truly appreciate you choosing to stay with us.