Communication with the Jacob was good and efficient. He let us know of an unplanned late checkout by the previous renters that was affecting the cleaning schedule, but they were able to get everything ready for us in time for check-in, which I appreciated. The place was clean and in a quiet neighborhood. There were snacks, coffee, and toiletries, which was nice. My only comment is my opinion that the place truly sleeps 8 rather than 9 people (three King-sized beds, a rollaway twin, and a long couch with removable back cushions). The pull-out pictured in one of the bedrooms is not the size of a bed and would only potentially accommodate a small child. We had 5 people so this did not affect us, but it is worth mentioning for anyone who would expect it to sleep a full grown adult. Overall I would recommend the place!