Casa Vicente Apartment with Sea View and Private Garden

Thank you so much for your fantastic review! We're absolutely delighted to hear that Casa Vicente exceeded your expectations and that you enjoyed all the amenities, especially the spacious kitchen and the large bathroom. We're thrilled that the local insights and warm hospitality made your stay even more special. It's great to know that you appreciated the private patio and dedicated parking, and we're glad you found the washing machine useful! Thanks again for recommending Casa Vicente! We can't wait to welcome you back for another memorable stay on Flores Island! Best regards, Your Holidu Team.

Thank you for your feedback. We're truly sorry to hear that your experience didn’t meet your expectations and appreciate the opportunity to respond. We’d like to clarify that the reservation was made for 2 guests, but additional people—including children—arrived without prior notice. For this reason, the extra rooms were initially closed off. Unfortunately, these rooms were accessed without our authorization, which led to additional charges at the end of the stay. Regarding the humidity inside the house, we understand it may have been uncomfortable. Please note that due to the island’s climate—especially during rainy or foggy days—humidity levels can naturally be higher, something beyond our control.We had communicated that the property was undergoing remodeling and awaiting new furniture. Due to the island’s remote location and limited transport (a boat every 15 days, depending on the weather), delivery delays are sometimes unavoidable. We’re doing our best under these conditions, especially during high season when essentials take priority. As for the grounds, they are regularly maintained. We're happy to provide updated photos to show the care we put into the property. We always aim to offer a transparent and welcoming experience and regret any misunderstandings. Thank you again for your visit, and we wish you all the best.

Vielen Dank für Ihr wertvolles Feedback! Es freut uns sehr zu hören, dass Sie sich herzlich willkommen gefühlt haben und das geräumige und stilvolle Badezimmer genossen haben. Wir schätzen Ihre Anmerkungen zur Helligkeit und Größe der Wohnung und werden auf jeden Fall daran arbeiten, klarere Beschreibungen für zukünftige Gäste bereitzustellen. Es ist wunderbar zu wissen, dass Sie insgesamt eine angenehme Woche hatten! Ihre Zufriedenheit bedeutet uns viel, und wir freuen uns auf die Möglichkeit, Sie bald wieder willkommen zu heißen! Mit freundlichen Grüßen, Ihr Holidu-Team.