Stephanie is a great host, very responsive and super friendly. We arrived late and had a very smooth check in experience. However, the rental property itself was very disappointing. The images are very misleading, the floor was duck taped in the kitchen area, the bathrooms were VERY dirty, no toilet paper holders as they were all broken and placed on top of the toilet. The beds were not clean..full of stains, every single wall in the apartment had damage and the mirrors were broken. While the location is very convenient, the place itself was a let down. We travelled with kids and the balcony doors were all broken (could not lock them as the lock was broken)... and the front door of the unit was very hard to lock and was stuck majority of the time. While the host was very kind the unit itself needs some attention.