Apartment in Krumbach with Shared Terrace

Hello Kirsty, thank you for your feedback. We regret that some aspects of your stay did not meet your expectations, and we would like to provide some clarification. We try to make the layout of properties and amenities as clear as possible when we create our listings, with professional photos taken without using wide-angled lenses, and uploaded without any retouching or filters, so that they are as close to reality as possible. This way, guests can have a clear understanding of what to expect at the property prior to booking. Regarding the heating, each radiator is equipped with a thermostat for individual temperature control. The sleeping arrangements are accurately represented in the listing: the main bedroom has a double bed, and the second room has two single sofa beds, as pictured. For the lock, it functions properly but requires pulling the door handle slightly, which the host explained during check-in. Similarly, the shower works as intended. As for cleanliness, the property is thoroughly cleaned before check-in, and the host reviews the space with guests during their arrival to ensure everything is to their satisfaction. If there were any concerns, they would have been happy to address them during your stay. We also want to note that recycling instructions are provided verbally during check-in, and a trash bin is located just outside the property. We hope you were still able to enjoy your stay. Aynur & Team Holidu.