Unfortunately we had a bad experience with Bryan for this rental. After viewing the pics in the listing, making all the arrangements, and sending the complete payment we showed up to a filthy, dusty, downstairs apt where bed linens were balled up and crammed into a shelving unit, dead bugs, cupboards with old food stuck on the shelves, filthy air vents crusted with old dirt, dirty frig that we had to scrub old food from before we felt good about putting anything in there, & non-working TV. Nothing like the pics! The owners (Bryan & wife) live in another state so I don't know when they last saw this place but I've rented several places thru VRBO and have never had an experience like this. I've always had great ratings from the people I've rented from so it's not that I'm particularly picky and I'm fine with older furnishings etc but this was the first time I actually walked into a place that was dirty and obviously not ready to be rented. After 2 nights, we actually spent the 3rd at a hotel! When I called Brian and said that we were really disappointed and could not stay there (to say the least) he offered to let us move into the upstairs unit. He told me it rented for a bit more but he said we could have that at no extra charge--"he wanted us to be happy"-- and I thanked him and told him that's what we would like to do. He then sends me an email the next day telling me to make a list of what needs to be done in the downstairs apartment and he would take care of it, completely reneging on his offer to let us move upstairs, saying that he would now just charge us half of what it would normally cost. I told him I didn't think it was our responsibility as paying guests to let him know what needs to be done to make the place livable. It seemed as if he had completely forgotten his offer the day before to let us move upstairs. He also seemed to have a passive/aggressive approach to dealing with this situation. First by offering us a solution, which we appreciated and then a day later, changing the whole plan. When I asked him about HIS offer to let us move upstairs, he said he thought we should just look for something else and he'd refund our money. At that point he put me in a very difficult situation of trying to find another place to stay immediately for the next 2 weeks, which was the original rental period. He refunded our money -less $146! I couldn't believe anyone would rent out a place in the condition we saw it! RENTER BEWARE!
