美しいプール、庭園、景色を望む見事なプライベートヴィラ

Thank you for your feedback, which we take onboard so that we can continue to provide the best possible experience for our guests. Receiving a review like this that is so out of line with other opinions, I cannot help but think you booked the wrong type of villa for your party's needs. It sounds like a property on an urbanisation or on a coastal development would have been better for you, rather than a characterful villa in the countryside. The Spanish countryside is, of course, very beautiful, but it comes with wildlife and its up to you how much you allow this to bother you. Incidentally, my family arrived at the villa the day you left and spent the week eating alfresco and happily swimming in the pool and found no dead flies or ants in the house. I'm sorry you found the villa tired and requiring investment and am a little surprised by this. We are continually maintaining the property to a high standard - the crystal clear pool, the top of the range Weber bbq, the manicured gardens, aircon in every room, Smart TV with every channel, well equipped kitchen, high quality furniture - these aren't the characteristics of a poorly looked after villa rather a much loved one. You also mentioned cracked tiles in the garden - it is Casa Los Mosaicos. There are hundreds of tiles in the garden and we are continually replacing damaged ones. I understand you didn't use the annex room. It is regularly used by guests and only needs the shutters, windows and door opened and it comes to life.

Thank you for your review and your comments. I'm sorry that your stay was let down by by the cleanliness of the villa and the prompt arrival of the caretaker at the end of your stay. It is probably worth you understanding that your booking was towards the end of a very busy summer season, where the villa is fully booked. Many guests want an early check-in to fit in with their flights, as you did, which we try to accommodate, so the cleaning team are under pressure to get the pool, gardens and rooms ready. They have also been contending with 40 degree heat. So, on occasion a couple of biscuits can be missed! The villa is deep cleaned at the beginning and end of the summer season. With regard to your other comments, the mattresses are a matter of preference, we've serviced the air con in the top bedroom and we couldn't find anything wrong with the fridge/freezer.

We are so pleased that you love the villa as much as we do and we are always delighted to have you stay. We look forward to your next visit! Best wishes Josh & Jill

Hi Torben, I'm glad you had a lovely stay at the villa and you're most welcome to return. However, I am a little confused when you say there isn't aircon in all bedrooms, when there is. Maybe you didn't realise that the aircon for the front two bedrooms is discreetly housed behind vents in the ceiling and services both rooms?

Thank you for your lovely review of our beautiful villa. Your family are most welcome to return anytime.

Hi Peter, Glad you enjoyed your stay this year. Hope to see you again in 2020. Best wishes Josh & Jill

Hi Peter, Thanks for your review and I'm glad you enjoyed the location and the lovely local restaurant. I spoke to our excellent caretaker re the 'snags' you experienced. I gather they were related to the extreme weather that you unfortunately had. The heavy rain tripped the boiler and heated pool electricity supply. However, I understand this was easily rectified but I do apologise for any inconvenience. Best Regards Josh & Jill