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2/10 (非常に不満)
Brent A.
2023年1月31日
Broken down and filthy
Our vacation at Otter Rock Chalet was cut short due to the conditions of the facility that VACASA offered us.
Our reservation check-in date was May 16, checkout May 19 (3 nights)
We checkout out at 4:00am on May 17 staying only 1 night due to the conditions.
The stove top only had 1 burner element that worked, water pressure in the bathroom was very little, the flooring is coming up and severely damaged, the bedding appeared dirty. (we slepted that night in our cloths).
We did not shower for obvious reasons prior to our departure the morning of May17.
The room was not available at check-in time due to the room not ready yet per housekeeping. (4:00pm) We were allowed to check in at 5:00pm
We would have left without staying 1 night but we just drove 6 ½ hours to reach Otter Rock from Pasco, WA.
There broken cabinets, filthy refrigerator door seal, filthy oven, filthy kitchen overhead lighting, stained dish towel found folded on the kitchen counter, and side of the refrigerator had some dried substance.
There were “many” food items left in the cabinets from previous guest that we didn’t trust to use. “Not good and disgusting”. It appears other reviews about this property have been negative and VACASA reply back were that these issues will be addressed. Obviously, the reviews have been ignored.
We are requesting a refund for the unused nights that were not used (May 17 & 18).
Note: My wife and I have stayed at the Alpine Chalets on many occasions and were completely happy with the facility. This was the first time we stay since 2012.