Never had a problem with VRBO rental until this trip-we rent a few times during year from various agencies and often along this beach with NO problems. Unfortunate for our group, several issues with this property rental. With pricing expect all amenities to be functioning as advertised. Made numerous patient phone calls, resulting in hours of family and vacation time wasted in attempts to resolve with management. Rented property for family birthday and retreat-we made final property
Selection based on hot tub on the front porch deck. The hot tub never worked entire trip, we called several times and after 24 hours were told was repaired, but wasn’t. The second service man gave us hose from outside to heat up, and said could not be repaired. He said hot tub needed to be replaced. There was no microwave available for party, finally replaced afternoon second day. There was no ice machine in fridge until second day, when I e machine was brought to unit by helpful service man. Water drain clogged outside and pooled onto deck requiring constant clean up, Dishwasher not bolted on or secure, retractable blinds did not function...even one of the workers stated unit unsafe and should not have been rented. One service worker sent second day was helpful and tried. We contacted management several times and promised a visit from a manager with a no show-when I contacted VRBO after we checked out was told had to take photos and document problems with unit for any reimbursement. Thought we were following protocol as outlined to resolve first with rental agency. Reasonably asked for one night reimbursement Due to the time, energy spent patiently attempting to resolve and expectation we would have a hot tub, and other functioning amenities. We were offered option of extra night, right before check out, I explained this couldn’t be arranged by family members this late. Wouldn’t be worth the travel or trouble although offer was extended within a year. Problem Is Check in is 4:00 pm and check out is 10:00 am., so paying extraordinary and unreasonable rental fees for a few hours of time and mostly sleep- Extensive construction close to property as well creating noise and limited walkway. Would have been fine if repair/option made within a reasonable time, save your money and take a trip elsewhere and stay in luxury resort with more reliable amenities and service.