4 stars because I do not want anyone to miss out. This place is well taken care of, clean and a great location. You do have to be a good walker to get to places, but most of Mexico is like that anyway, expect to walk. If you like to explore along the way, then this is the place. Why not 5 stars? Because I have been getting rentals for a long time in many places. In Austin, a nice note and a bottle of wine, in San Cristobal de Las Casas, some local coffees, and homemade cookies, in New York, basics in the fridge, small mustard, mayo, coffee, etc. This place, I was asked to buy my own trash bags when the two I had filled up. Not only was there no coffee, they had the wrong filters. Being a seasoned traveler, I had my own. There was no hot water, Luckily I am a repair it kind of guy, I found the heater and turned it on, but had to wait for the water to get hot. The soap in the bathroom, a full-size humongous bath soap, kind of hard to use if you have Trump hands. Garbage disposal was so full of old food, the water did not drain properly, so we had to get it fixed. We do not use the garbage disposals even in our home. Grab the small everything next time you travel to a hotel and use these instead, shampoo, soaps, instant coffee, and creamer, etc. These are just suggestions because two years ago I arrived at 10:00 pm in Mexico City because of delays. I would not have time to shop for groceries. Aurora is available to answer and help with anything, but only on weekdays. It was also nice that we did not have to rush out while waiting for our flight time. Rent this house if you are an experienced traveler to Mexico and you will not be disappointed.