4/10 (不満)
Melanie C.
2024 年 11 月 10 日
良かった点 : 清潔度、チェックイン
気になった点 : コミュニケーション、掲載情報の正確さ
Misleading information and lack of contact with owner
I chose this cabin because it said it was a waterfront property on Emigrant Creek. I looked forward to walking along the bank of the creek and enjoying the sound of the running water. Upon arrival, we found that the creek is actually across the road from the cabin and not visible from the cabin. That is not waterfront. In the cabin there is a memo board which stated "You can walk up the road to the waterfall, but the property on both sides of the road is private so please stay on the roadway". That completely contradicts what it says in his cabin description. I tried to contact Bryan on the VRBO site on 10/9, no answer. On 10/11 I sent a text asking if this was Bryan, he quickly texted -yes. I texted him saying I had left a message for him on the VRBO site about my concerns. No reply to this. No reply on the VRBO site. I finally got an answer from him on the VRBO site on 10/18 when we were already back in Texas. I told him it was too late now, we never got to enjoy the creek, because we did not want to be trespassing, and he had never responded while we were there for 5 days. He then informed me it is private property a mile up the road and that is where you shouldn't get off the road. The best he could do is say, "I'm sorry." I spent a lot of money for this location and totally did not get what I paid for.
Melanie C.
2024 年 10 月に 5 泊滞在
