After the death of our parents my siblings & I gathered at the Baynes Family Farm to celebrate Christmas 2022. Our family was dissatisfied. We stayed at the home the coldest weekend of the year with single-digit temperatures below freezing & the main fireplace didn't work, which help keep the upper two bedrooms warm. Online booking was easy, but reponses to emails were not addressed in a timely matter. The instructions on the contract were differenct than the instructions in the house. I was informed while in transit from Alabama to North Carolina that towels and sheets were not provided due to a new cleaning protocal, but my contract stated they would be provided. The contract was signed over 6 months ago. I found the following disatisfactions and recommend the faculty be updated and maintenace is required immediately:
1. Linen and sheets were in the contract, but I was notified after I left Alabama. The owner provided inadequate linen and towels.
2. The faculty wasn't clean.
3. The driveway was covered with ice and we had family members with difficulties walking.
4. The alarm system went off and I had to call the manager to disarm it, which took over 20 minutes.
5. Dirty dishes were left in the diswasher.
6. Linen and sheets were in the contract, but I was notifed after I left home that sheets and towels won't be provided.
7. The sheets that were actually at the facility were only for twin bunk-beds & not for the larger beds. No fitted sheets nor top sheets were provided.
8. Towels were dingy and had a mildew/sour smell.
9. Fireplace in family room didn't work.
10. The top two bedrooms were cold. Contacted the manager & was informed to turn up the themostat on each floor. Had to keep the two upper bedroom doors open to generate the heat.
10. The showers/tubs and sink drained very slow.
11. The kitchen sink didn't have a stopper to wash dishes.
12. The refrigerator vegetable bend shelf was broken.
13. The stove was dirty.
14. The 3 upstairs beds were horrible & very uncomfortable and it felt like the beds would possibly break with any slight movement while sleeping in them.
As a small business, I recommend maintence for the facility immediately. If there are problems keeping the facility clean during the Christmas Holiday season, perhaps this facility should not be rented out during this time frame. The facility is beautiful & had the potential to have my recommendation to others, but my experience was unpleasant.