ヴィラペネロペ-パラオの素晴らしいパノラマラグジュアリーヴィラ、最大10名

Thanks for the review, but we'd like to specify that most of it is inaccurate and omits several details: - From the villa you have a clear view of the whole Maddalena archipelago, and appears exactly as advertised in pictures. During this booking some of the trees were slightly taller and have been trimmed since. Also, if the guest informed us of the issue we would've fixed it immediately - as we are always available to provide on-site assistance for everything. - We provide simple written instructions to self check-in, and the process has always been appreciated by our guests. We also are in close contact to provide additional guidelines and support whenever needed, 24/7. - The whole area is often ventilated by a cool breeze making the villa fresh. So even if one of the bedroom doesn’t have AC it’s never warm enough to become uncomfortable to sleep in, especially when one or more of the internal AC units are turned on. Nonetheless, in response to the guest's concern we provided a fan at no additional cost. - One day there was an exceptionally violent storm and a small amount of water got in the kitchen. The booking gives full access to the house and on-site assistance for technical problems or other issues, but support inside the house is given only when guests are present. Since they weren’t when the issue happened we provided a new mop to clean it - again at no additional cost.
- Upon request we arranged a dinner with a private chef at home (which was greatly appreciated) and provided remote assistance multiple times a day for the length of the entire stay, which was omitted from the review. Finally, we should mention the guest who wrote the review has been quite complicated and hard to deal with before and during the entire stay. - There was an unusually high number of questions, requests and calls that were made before and during the stay, in many cases making communication hard even for the most trivial things. - One of our representatives was wrongly accused of taking an AC remote when providing on-site assistance for a complaint. - The guest verbally threatened our representative not to pay the city tax, which was required to be paid upon arrival. In conclusion, this review doesn't reflect neither the qualities of the villa nor the services and 24/7 support we provide.