This property is decent, the location excellent. I'm sure the owners are nice people and likely deserve better management of their property.
The property manager Retreatia - - not so much. If you're considering one of their rentals, do yourself a favor and keep clicking. There are 20 property management companies listed on the Steamboat Chamber of Commerce website and Retreatia is not one of them....I doubt that's coincidental. Choose a property from one of those 20.
I know you've had this feeling, when you are dealing with somebody, either a mechanic, an employee, a vendor, a salesperson, a handyman, etc...and you just can't help that feeling that you're dealing with somebody who is in too deep? During the negotiation/decision making process, the little voice in your head tells you to run away and take your business elsewhere? Listen to that voice right now. Ignore the strongly worded rebuttal and the emphatic comments regarding the unwavering commitment to delighting guests, blah, blah, blah- - (wait for it, I'm sure it will appear right below this comment box very soon, there's ALWAYS an excuse, right? Just give us another chance, wouldn't you?). Run away. My experience dealing with this manager is like having two Cokes and a large bag of Cheetos for lunch - - the brightly colored packaging and the musically-hip tv commercials and fabulous marketing slogans to the contrary, you will have a terrible taste in your mouth afterwards.
For the record: the bbq grill was not operational when we arrived; the fob to the parking garage didn't work, the fob to the laundry and hot tub didn't work; the gas fireplace worked intermittently (which should scare the heck out of you - assuming you, your family, and belongings are flammable and sensitive to explosions). The first time I called about the key fob, I was hung up on. The second time I was told the hot tub was being serviced and would be unavailable for awhile. The third time I received no answer. The fourth time a kind young lady told me that she would do something. Sometime after that, I received a VM from somebody at Retreatia; I was out of patience at that point and was coming up to the end of my stay, and in no mood for hollow promises.
All vitriol aside, I'm pretty easy-going, and I simply want to get what I pay for. I didn't. Not even close. I hope this review helps somebody else avoid a headache or two.