Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was clean.
I was more than happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The pictures we viewed of the resort and the condo do not give the full picture. First of all, it is difficult to find the condo, as we arrived after dark and Google maps took us to the resort but not the condo. No biggie, overall. No restaurants in area were open after 9PM. Just something to be aware of. We get inside, and there is a note on the fridge stating the fridge doesn't work. EEEK! Well, we explored further and there is a fridge downstairs in the dining room that works. The microwave is shoved into a cubby above the oven that was possibly a built in microwave at one time. We discovered the oven burns all the food within 5 minutes. The washer makes a horrible noise on the spin cycle, like it's unbalanced regardless of what is in it. The fold out sofa bed, is not comfortable, and the legs have to be manually moved to support the bed. The blinds in the bedroom and the lanai were not fully functional There was trash (other parties boarding passes) behind the dresser, which makes we wonder how cleaning was done. We did report the issues to the management, who stated they would send someone to look at the washer, and explained that they were having trouble updating or replacing items, and this location was on a "delayed maintenance schedule". Just beware of what you were getting, as the management stated to me you booked "on the cheap". That said, Hawaii was great! We booked a submarine trip, we went to the volcano park, we ziplined near Hilo, and visited an Octopus farm....all great adventures. The Indian food at Kamana kitchen was great. Burger at Island ona loa grill were fabulous. Good luck and have fun.