宿泊者限定の口コミ
4/10 (不満)
Rob K.
2024 年 7 月 3 日
良かった点 : コミュニケーション、ロケーション、掲載情報の正確さ
気になった点 : チェックイン
Very, very unfortunate! Nice house with lovely pool and great views. But...
Upon arrival on Saturday we had an awkward welcome where we immediately apologized because the pool was not clean, but that would be arranged no later than Monday. That ended up being Friday! (given the large amount of algae nothing had been done for months)
The cottage was very musty, not cleaned nicely. The bed looks nice but the mattress is sagging >backache. Furthermore, the weeds were so high that 2 gardeners spent another 3 days with petrol powered tools to fix this. Finally everything looked as it should have been at our arrival! Next to this a handyman came along to place a shelter at the pool in line with the beautiful view! Another day lost. Finally, there were some small other irritations that made our holiday of just 2 weeks to relax in a nice quiet area with a swimming pool and where my wife should have relaxed after an operation and a follow-up process starting on July 3.That didn't work out. In fact, we came back stressed and irritated by the attitude of Marco who apparently had not counted on our arrival (4 days in advance I sent an email himself). He apparently doesn't realize that his guests come to unwind. After this experience, I do expect a hefty fee. After all, roughly 9 days of our 14-day holiday were 'stolen' because the rented property was not complete for which we eventually paid. The rent is € 104 per day. In addition to the make-up bottle of wine including cake that was offered to us after 4 days we expect a substantial financial compensation. KYAP
Rob K.
2024 年 6 月に 14 泊滞在
