キャッスルにいらして！ ダウンタウン！最高の場所！ 無料のバイクとカヤック！ 最後の取引

Thank you so much for your kind words and for choosing to stay at our place in Coeur d'Alene! We're thrilled to hear that you found our location perfect and enjoyed the convenience of our fully stocked kitchen, laundry facilities, and the amenities of our neighborhood. We're delighted that you got to experience our recent remodel and that it added to the enjoyment of your stay. It was our pleasure to host you, and we're so glad you found everything you needed for a comfortable and convenient stay. Thank you once again for choosing our place, and we hope to have the pleasure of hosting you again in the future! Warm regards, Andrew & Lindsey

It appears there was a misunderstanding on the star ratings-the guest said it was a "good experience" and "cute older home within walking distance", and "worked well for a family of 4", but then provided a one star??

Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay at our property and that the finished renovations contributed to a positive experience. It's fantastic to hear that the location was perfect for your needs, whether it was visiting Silverwood or spending relaxing evenings at the nearby beach. We appreciate your understanding about the noise from the joining side, and we're glad it didn't detract too much from your enjoyment, especially since you were out most of the day. Being close to natural food markets and Costco is definitely a bonus, and we're pleased that this added convenience enhanced your stay. Once again, thank you for choosing our property for your getaway, and we hope to have the pleasure of welcoming you back in the future.

Thank you so much for choosing to stay at our townhouse and for sharing your experience with us. We're thrilled to hear that you found the living room spacious and enjoyed the lovely decor. It warms our hearts to know that your kids had a great time playing in the front yard! We truly value your feedback, and we're sorry to hear that you experienced some discomfort with the temperature during your stay, especially given the unusually hot weather. We've taken your suggestion to heart and have implemented additional cooling measures to ensure a more comfortable stay for our guests, particularly during warmer months. We apologize for any inconvenience caused by the size of the bathroom and any discomfort experienced due to the heat. Our goal is always to provide a comfortable and memorable experience for our guests, and we're grateful for your understanding. Thank you again for choosing our townhouse for your stay, and we hope to have the pleasure of welcoming you back in the future for another wonderful experience!

I'm truly sorry to hear about your experience and deeply regret any inconvenience this caused. Unfortunately, our account was hacked during this period, and we were unaware of your booking and did not receive any notifications or message correspondence. Regarding the cancellation and refund, we rely on Airbnb to handle the refund and exchange of funds. The messages you received are automated from the website, and we apologize for any distress they may have caused. We have since checked, and all funds, including any exchange differences, have been returned. There must have been a delay in processing, which we understand can be very frustrating. We have been dedicated hosts for 17 years and take our responsibility to our guests very seriously. We would never have knowingly let this happen. Since discovering the issue, we have corrected the problem and taken additional security measures to ensure this does not happen again. Please accept our sincere apologies for the inconvenience. We appreciate your feedback and are committed to improving our hosting practices based on guest experiences. Best regards, Andrew

I'm truly sorry to hear about your experience and deeply regret any inconvenience this caused. Unfortunately, our account was hacked during this period, and we were unaware of your booking and did not receive any notifications or message correspondence. This led to the unforeseen cancellation and the lack of communication from our side. We understand how frustrating it must have been to find out at 3 am and not receive further updates. We have been dedicated hosts for 17 years and take our responsibility to our guests very seriously. We would never have knowingly let this happen. Since discovering the issue, we have corrected the problem and taken additional security measures to ensure this does not happen again. Please accept our sincere apologies for the inconvenience. We appreciate your feedback as it drew our attention to the issue and we helped us prevent this from happening to our guests.

We are very sorry to hear these unfortunate events. We have been out of town and left the property in the care of a reputable property manager. We were suprised to hear some of these comments. For 2020 we have just finished an extensive 35K remodel that includes an all new exterior, with repairs, paint, landscaping, and a complete interior remodel with new cabinetry, flooring, bathroom surround, fixtures, furniture, window coverings, linens, bedding, and appliances. We feel very excited about the outcome and are looking forward to sharing with our future guests.

We are very sorry to hear these unfortunate events. We have been out of town and left the property in the care of a reputable property manager. We were surprised to hear some of these comments. For 2020 we have just finished an extensive 35K remodel that includes an all new exterior, with repairs, paint, landscaping, and a complete interior remodel with new cabinetry, flooring, bathroom surround, fixtures, furniture, window coverings, linens, bedding, and appliances. We feel very excited about the outcome and are looking forward to sharing with our future guests

We are very sorry to hear these unfortunate events. We have been out of town and left the property in the care of a reputable property manager. We were surprised to hear some of these comments. For 2020 we have just finished an extensive 35K remodel that includes an all new exterior, with repairs, paint, landscaping, and a complete interior remodel with new cabinetry, flooring, bathroom surround, fixtures, furniture, window coverings, linens, bedding, and appliances. We feel very excited about the outcome and are looking forward to sharing with our future guests

Thank you for sharing your feedback regarding your recent stay at our property. We deeply apologize for the issues you encountered and appreciate your patience as we address them. Regarding the cleanliness of the property, we have since replaced the cleaners and conducted a full renovation to ensure that such oversights do not occur again. We understand that during the Covid era, obtaining professional help was extremely challenging, but please rest assured that we have taken significant steps to rectify this situation. Regarding the bedding setup, we apologize if there was any confusion. While we are willing to accommodate seven adults, we always provide accurate information about the bed situation in our listing. We understand that the click clack couch is not suitable for adult guests and is better suited for children. We strive to be transparent by providing detailed descriptions and pictures so that guests can make informed decisions about their stay. Regarding the property being listed as a duplex, we apologize if this detail was missed at the time of booking. We appreciate your understanding as we continue to improve our listing details for clarity. Regarding the issues with cleanliness and maintenance, we take these concerns very seriously. We have addressed the cleanliness issues with our cleaning team and have conducted a thorough inspection to ensure that all areas are properly cleaned and maintained. Once again, we apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will use it to make necessary improvements to ensure a more comfortable experience for future guests. If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to us directly.