The house was pretty dirty - carpets especially. Things like baseboards with thick dust and paint peeling everywhere. The hot tub was lukewarm and the outdoor furniture is pretty nasty. The house was missing basic amenities - we had to purchase dishwasher soap, toilet paper, foil, papertowels, etc. Also there was very haphazard kitchen stuff. No salad spinner, one nasty cookie sheet, etc. It doesn't cost much to replace things like that and when people are paying thousands of dollars to stay somewhere, they should not have to bring supplies from home. We did have a very fun vacation and the people I spoke with in the office were very nice.