Prior to the holiday we sent numerous emails to Leesa to try and find out what we needed to do on arrived in Corralejo but received no response. Finally two days before, she replied saying she had been away, and gave us a contact number to call on arrival at the Airport. She also wanted to know how many were in the party and didn't seem to know anything about our booking which is a surprise as when you book these details are entered and we had booked at least 6 months prior paid a deposit and the final amount. On arrival we called the contact who was not aware of us arriving, Villa was not cleaned and not made ready, Leesa had not informed him of our arrival. He said he would call Lessa and to call him back in 15 minutes time, we received a call form Lessa she said he did know we were coming but he had got confused and had a very stressful day and they were busy. He was on his way to get the Villa ready as best he could, Leesa mentioned she would organise us a discount for the stress and delays.
Our family party was 6 adults two children and a new born to say we did not need the stress and delays after a long flight late in the evening was not what we needed for the start of our Holiday.
Notes about the Villa itself
1: All floor arrears dirty including around the Pool at least a months worth of dirt.
2: Pool was dirty on arrival, cleaned two days later.
3: Broken tiles by the main entrance to the Villa.
4: Large crack in the Marble work surface (Kitchen area)
5: Two of the double beds were very uncomfortable to the extent it affected our sleep and we woke up with back pain, and aching joints.
6:Reason for booking the Villa was the 5 Bathrooms so what a shocker that there was only three, Leesa said this was and error and should have been corrected we have checked and still is the same.
7: Was advised the key to the main entrance to the Villa needed to be wiggled to be able to lock it, In the end we gave up as it did not lock and kept our fingers crossed when we went out.
The idea of booking the Family Holiday was to have a stress free family get away, we have been Holidaying here for many years and the experience was not what we would of expected.
Poor communication, little or no concern for our well being, disorganised not what we expected and to finish no sort of follow up in respects to our concerns and time there from Leesa, no discount received as was offered as compensation for the stress and other issues raised.
