Jill was friendly and helpful from the beginning of our communications. The unit was easy to find and located very conveniently near downtown Roanoke and right off the highway. The one bedroom apartment had everything I needed for a monthlong stay, including pots and pans, utensils, cleaning supplies, etc. It is located just a few minutes drive from Carilion Roanoke Memorial Hospital, and a couple minutes drive from tons of restaurants and stores in downtown Roanoke. There is also a trolley that will take you around Roanoke, although I never tried it. It's a block away from a park with lots of festivals. There is some siren noise as the fire station is a few blocks away, but it never bothered me, if you're sensitive to this you can bring earplugs, but some noise is understandable as the location is very central. The apartment is also about a twenty minute drive from the McAfee Knob and Dragon's Tooth trailheads, both of which are great trails. The apartment was clean, spacious, and nicely decorated, it was everything I needed for my month in Roanoke. I would definitely stay here again!