The villa is great. It is very secluded, but that is exactly what we were looking for. Both the inside and outside space is excellent and it is very well equipped. The villa manager, Margarita, lives close by and was lovely and easy to deal with.
There was a minor issue on our first day, where there were no duvets or blankets put out for the beds. No problem in July or August, but needed in late October. This was rectified on our second day, so all was then well.
The major problem was the pool heating. We discussed this with the villa owner when booking, because this was our number one priority when looking for a villa for late October, as we have a disabled son who needs warmer water. We agreed the heating cost and the owner confirmed that the pool would be heated prior to our arrival. He said as long as we kept the cover on at night, it should maintain heat for our stay. When we arrived the pool was cool and there was no cover on it. I had to go and find the cover, which was being stored in the parking area, pull it around to the pool, clean it (as it was covered in mud) and then put it over the pool, to try and get the pool temperature up. When I went to check the temperature the next day, I found that the electrics had tripped and it was not being heated, nor filtered. I reset the breaker, but this happened over and over again. After three days we gave up trying and accepted that we would not be able to use the pool. The pool man did attend on our 4th day, but didn't seem to be able to fix the problem, albeit it would have been too late to get the pool up to the desired temperature in time anyway.
We weren't charged for the pool heating in the end, but we paid a significant amount more for this villa than we would have done for something similar with an unheated pool, so it was very disappointing.
Hence the 3* rating. Had the pool heating worked, it would have been 5*.