ターポン湖の高級エグゼクティブエステート

I am the owner of the property; I spoke to this renter the first morning they arrived. In addition both my Property Manager, April and I were in email contact with them over their stay. Upon receiving their first call, I sent my local representative, Vera, out to the property, she brought additional new blow dryers, new pans the guests requested (although we have a full range of pots and pans to include a wok and crock pot). When I was advised that they felt they found the house “dirty”, I agreed to send the company back. There’s cleaning supplies under every sink throughout the house and in the laundry room. I was furthermore told, there was no need to send anyone out to the house to touch up or provide additional cleaning. They claimed they cleaned but they did not clean anything. A few days later when she requested that her cleaning fee be “refunded” we informed her that we would gladly refund her the cleaning fee if she left the house as found including all laundry done. They didn’t do any cleaning. To address her review of the stained floors and tiles, we do have marble, natural stone and granite throughout the house. The floors and counters are not stained; it is the natural color of the stone. The one area in the master bedroom that has a carpet stain from an overflown AC drain has been covered by another carpet to cover this stained area. The pictures show the flooring of the home. The second floor 3-2 bedroom suites each have beds but if all beds are used, it is a shared suite for the three rooms. I agree, the renter did relay to me the importance of the spa working for her family, before their arrival I had sent out my pool company and an electrician. I had been told all the repairs were completed. Unfortunately that was not the case and the spa did not work during their visit. I did refund one night in compensation for this inconvenience. The spa has since had a new $4,500 heater installed and is working perfectly. We do have a small bonfire pit available by the lake. I have since added a permanent fire ring to the fire pit near the lake so it is easily located. Fire wood and chairs are available in the garage for our guest’s to use We do provide our guests with shampoo and conditioner in all bathrooms. We have spices and extra pantry items that guests can use, so please help yourself. We want you to feel at home. Finally, we host many families/groups (both small and large). We have been told the house is beautiful and we have repeat guests. Our home may not be for everyone but we do try our best to resolve any issues that are brought to our attention. We are not in a subdivision. Our neighbor to the left of us has a $3.5 million dollar home; the neighbor to the right has storage containers for their furniture for their house, it is not a trailer park. I did plant additional shrubbery to hide the view. If our home is not your taste as shown in the pictures, please don’t rent it.