The was the first time I have rented a time-share and it will be the last!!! I contracted for a 3 bedroom condo that would sleep my family group of 8 people. Instead I got a 2 bedroom condo and a 1 bedroom condo on different floors. When we got to the condo complex, at our check-in time of 4PM, there was a huge line to check in and not enough staff to handle the number of people waiting. It took more than an hour. There were many problems with my check-in. The desk clerk could not find my reservation because, as it turned out, the owner of the condo was not the person whom I contracted with and my check-in date was different than what was listed on the paperwork. Eventually our reservation was found, after a long phone call to the person I had contracted with. And eventually, after I was required to make a damage deposit, we were able to check into our accommodations. (They also wanted to charge us a user fee, but they did forego that.)
When I questioned the clerk about the availability of a 3 bedroom unit for our family group of 8, I found out was they did have 3 bedroom condos in the complex, but the arrangements were not made soon enough to get a 3 bedroom unit.
Needless to say, I would not recommend this property manager. I was not informed that on top of the rental charge for the condo, I was going to have to give them a security deposit and a user fee. I feel that these charges should have been covered in the rental charge.