The booking process was very easy and correspondence with Steve was professional and responsive.
The issues with the stay started at check in. We arrived for check in at 5:45pm and was told the room was not available and needed “touch-ups to make our stay special”. We waited at the lobby for close to an hour. Prior to our arrival, we had scheduled for balloons to be delivered to the suite and the vendor was allowed access first. While waiting at the lobby, we learned from the vendor the suite was a complete mess and not at all ready - which explained why we were not able to check in. We decided to let this go even though it was HOURS after check-in time of 3pm. The first night of our stay, one bed was missing duvet covers, the second bed had a pillow case that smelled like it had not been washed. The next morning, these issues were addressed to the front desk and we were told someone would come in to change out the sheets and provide duvet cover. We also asked that the bags of trash that we placed outside the suite be removed. When we returned to the suite the second night, none of these issues were addressed. I was directed to speak to a “manager” who not only as unapologetic, but told me that he personally changed the sheets himself the day of our check in since they were running behind in getting the room ready, so the issues I raised were not possible. Nonetheless, he said he will send someone up with new sheets and to remove garbage - that never happened. Everything I addressed remained unresolved when we checked out.
Lastly, the suite was supposed to come with parking voucher for one vehicle. The first time we exited the garage with the provided voucher, the parking fees came out to $105.
I’m extremely disappointed in how this stay turned out. The property itself is beautiful but the service was extremely lacking, especially when issues were addressed and automatically dismissed without any remediation.