This was highly disappointing — we expected a good experience in Copenhagen after paying for a high-end apartment. The heating wasn’t working when we arrived; we texted for assistance, and after a cold night, he came to repair it in the afternoon while we were out. On returning that evening, the heating still didn’t work until it was finally fixed the second evening. Only single pillows were set up, and when I finally found pillow covers, they didn’t fit the spare pillows. One spare pillow even had old chewing gum. The apartment also felt somewhat unclean, as if it hadn’t been properly cleaned in a while.