It makes me very sad that we must write this review but want to be honest. We did not find this property suitable for our family’s yearly vacation. Although it is clear that the owner put a lot of work into bathroom and kitchen renovations, we were not satisfied with the overall cleanliness of this home. We rented this house the last week of June (which is relatively early in the season), and it was clear that there was little preparation/maintenance for the summer rental season. There were food/dirt/crusty spots on every fabric surface in the dining and living room areas. There were dirty socks and covid masks scattered in places, not one empty cabinet for renters’ food, uncleaned spills in refrigerator, freezer, and microwave, missing or burnt-out light bulbs and cobwebs everywhere. No shade or curtain in the bathroom facing the neighbor’s house. The smoke alarms and CO detector were beeping and even after replacing batteries were not operational. Outdoor shower did not work, pollen/mold all over patio, firepit chairs unraveling (owner said new chairs are on order). They are in the process of updating the grill, but grill brushes and accessories were disgusting.
The outside area is the star of this rental. The fire pit, pool and hot tub were great, and we thoroughly enjoyed spending time outside after we removed debris from the patio and wiped down the outside furniture. The pool was unusable for the first 2 days as the heater was never turned on and the vaccum was not working.
I will say the owner was very responsive and nice to deal with. She responded in a timely manner when we emailed her and provided her pictures of the issues. She told us she was going to look for a new cleaning service and offered us a refund of our cleaning fee. We very much appreciate the gesture, but we would much rather get what we paid from the start. We hope there is preparation in the future for the rental season, so guests don’t have to do the work after a long day of travelling and unpacking. It’s just not a great way to start a vacation that you look forward to for so long. We hope she can find a cleaning service to manage her property in the manner it deserves.