Our reservation was during the Blizzard of 2021, and I-80 was closed for 2 days of it. Crystal at Donner Lake Realty went over and above to keep us informed of when we could come, the situation at the cabin, and even getting us refunded for our missed days without us having to ask. When we finally arrived, the drive was plowed, the cabin was toasty, and boy were we glad to be there. Super cute neighborhood by the lake, pretty good pub food down the street, and roads were plowed each morning in time for us to head up to the mountain for skiing. Ended up being a great new years getaway for the family, hope to come back in the summer.