Waterville Valley Condo close to Town Square

Great guests—welcome back anytime.

Dear William, Thank you for your valuable 4-star review and for sharing your experience. We truly regret that your stay included these unexpected inconveniences, and we take your feedback seriously. Guest satisfaction is our highest priority, and we are already reviewing your comments about the appliance safety concern and the missing starter supplies with our local property and housekeeping teams. We are committed to making sure these issues are investigated and resolved to enhance the experience for all future guests. We are always available to assist in real-time should anything arise. We apologize that our commitment was undersold during your stay; we would have been happy and able to resolve the supply issue instantly and immediately escalate the appliance concern. We appreciate you choosing to stay with us and for helping us ensure the quality of our properties.

Thank you for the feedback, John! We are glad to hear you enjoyed your stay, and we have updated the listing to note that there is a regular coffee maker instead of a Keurig. Safe travels and we hope to welcome you back again in the future!

This review is very unfortunate since we work very hard at providing exceptional customer service as a small local business. We have had several guests come back to this property every year and have a great experience and even received a 5-star review from someone that stayed before this reservation. Though we have a good track record at providing positive experiences, we understand it's not possible for everyone to enjoy their stay even if someone before them loved the same property. We were unaware of the construction for the first few days and the Owner did offer you a $200 discount for this inconvenience. We do use professional, insured cleaners for all our properties- unfortunately, they are unable to open every cabinet and clean pots and pans for vacation turnovers but make sure the unit is cleaned. We strive for customer service and are open 7 days a week. It is important for guests to let us know if they need anything and we can work with the Owner at replacing items the same day. Once the Owner got the feedback from this guest after they departed, she bought 2 new living room chairs and 8 dining room chairs. She is also taking inventory of what will be needed for the kitchen. She has painting planned along with other improvements. The fireplace needs repair to be safe and didn't think it was needed for a warm weekend. She has it scheduled to be repaired by the end of this month. Many of the complaints could have been solved if addressed at the time rather than after the departure. Our staff works very hard at helping guest enjoy their stay and it's unfortunate some guests are unable to experience this.

Thank you for staying with us and letting us know how your stay was. I want to send my apologies that your experience was not what you expected. This is not a typical experience from our guests and every feedback is important to us to improve on future stays. We have relayed this to the Owner and she is having the property manager check the water heater- we have had other guest stay after without issues so hoping it wasn't just an easy fix as the breaker being off. The Owner is working on improvements including replacing the fireplace that was deemed unusable by the association. We work hard with owners to make sure their properties are up to guest standards. Thank you Kathy, Owner of All Mountain Rentals