ケープサンブラス、BD 125 - 49

Thank you for your kind words, Kirk. We're pleased to hear you enjoyed the location, cleanliness, and décor of the home. It's wonderful that you appreciated the beautiful beach and sunset views. We look forward to hosting you again.

Thank you for taking the time to share your feedback. I’m sorry the unit had a bug issue and that you were locked out due to the gate code — that fell short of the experience we aim to provide. We take pest concerns seriously and have forwarded this to our housekeeping and pest-control partners to treat the unit and inspect for entry points. We’ll also reinforce cleaning checks to make sure counters and floors are clear between guests. Regarding the gate code and the lack of follow-up, we will coordinate with the complex management and review our guest communication procedures so updated codes are provided reliably and any reported access issues receive prompt responses. We appreciate you noting the condo’s updated look and regret these problems affected your stay. Thank you for the feedback.

Thank you for your feedback, Scott. We're pleased to hear that you found the property clean and appreciated the availability of chairs and umbrellas. We apologize for the confusion regarding the check-in process and the key situation. We're actively reviewing our procedures to improve the experience for future guests. Your comments about the bathroom lights will be addressed with our maintenance team. We appreciate your recommendation and hope to host you again!

We encourage feedback from guests on their stay so we know how they enjoyed things and if there is anything better we can do with our service or with the property. Constructive criticism is necessary but it also relies on fairness. So yes, the washer did stop working prior to Ashly's arrival that we weren't able to get fixed prior to or even during her stay. We did offer to reimburse her if she wanted to go to a laundromat or a vacant property nearby to do laundry. Yes, the property does provide a rental credit for beach gear by a 3rd party company that is very responsive to issues or problems when notified. As far as bare bones, having new flooring, countertops, backsplashes, fixtures, and more installed in the last few years I guess qualifies for that? I'm not sure that a crock pot, rice maker, grilling basket, and steamer is standard in most Barrier Dunes units that we've seen but fortunately this unit has those. So while I know there was some things that happened during Ashly's time that were how we have wanted them, labeling this property not as described is probably as bad as any of them.

Thank you, Julie, for your kind words. We're happy you enjoyed the property and hope to welcome you back in the future.