I really wanted to love this property. We stayed at two other St John properties on our extended visit and gave both 5 star ratings. We came in to this last place on a definite high. Unfortunately we encountered one problem after another.
The property manager is unresponsive or takes hours to get around to it. When he responded at all he was snarky and rude. When we arrived and I saw the washer and dryer are padlocked and asked for the code, his response was to demand to know why we "wanted to do laundry already". The owner then told me when I emailed her that they had been broken for over six weeks. When I asked what I was supposed to do for our family of FIVE for almost a week, I was told I could go halfway down the island to a laundromat. I got them to at least bring more towels so we didn't have the same wet salty beach towels for six days, but no apology or offer of help was ever initiated. I guess we were just going to have to deal with it as far as they were concerned.
I reported that the fitted sheet on my bed had bloodstains on it. I didn't get a response, but when we came home later in the day the sheet had been changed. When stripping the bed to leave I saw the mattress topper underneath the sheet also had bloodstain, which had just been left and covered with the sheet above.
I notified the owner that one of the sliding doors had a broken lock and we could not secure the house when we left or slept. NO response and not ever repaired.
When I went to unpack the first day I found used masks, tissues, and bandaids left in dresser drawers.
Broken window blinds in the master bedroom. Teflon cookware so scratched and damaged it was unusable.
There is no air conditioning, which can get warm but we can deal with it with proper fans. Several of the fans are coated in dust, hair and grime and I tried to clean them but they are so old and rusted it is impossible. Again, no response or acknowledgement when I informed the owner what we were encountering.
I have owned a beachfront property for almost 20 years. I know what it takes to maintain a property and I would feel terrible for my guests. Though there are bound to be some issues that take a bit longer on an island, it is not an excuse for the problems we had. The other places on St John where we stayed were clean, well-stocked, and the management was wonderful. If they are able to maintain their properties, it shouldn't be that hard for these folks to as well.