Unfortunately, our stay got off to a very stressful start. We arrived at the property after a four-hour drive and had received no key box code or check-in information, as it was Saturday the real-estate was closed. We called on the Friday, with no return call at all. We tired to contact the host via Stays with 0 reply to any of the communication via stays. We were starting to get upset, as the only option we had left was to search Google, find an agent through an open-home listing and make several calls ourselves. Almost 3 hours later, we finally reached someone who said, “Oh sorry, you didn’t get the text?” Oh sorry, you should have got an email.... Oh sorry we did not call you back yesterday when the real-estate was open...... For a while, we were genuinely considering turning around and driving four hours home, as there was no suitable accommodation nearby that would also accept our pet. It created a lot of unnecessary stress at the beginning of what was meant to be a relaxing break.No one did ever contact us back at all. The property itself is in a fantastic location and was comfortable overall. We will never re book this property due to the arrival stress. If renting it, make sure you hound the heck out of the realseste prior. There is no mobile numbers on any of the paper work, or signage at the property. No designated on call mobile phone, which could have avoided so much stress. Or a host who replies, would have been helpful.