I am writing to formally lodge a complaint regarding my recent stay at a VRBO property - 51 Hamilton Ln. Kimberling, MO. Steve & Shanda Moore. The experience was far below the standard expected and advertised. We arrived at the property on Friday at 2:15 PM, only to find the host still on-site and actively cleaning, which was both unprofessional and uncomfortable. Far more concerning, however, was the fact that the air conditioning was completely non-functional upon arrival.For nearly 28 hours, we were forced to endure indoor temperatures reaching 84F, which is entirely unacceptable for a property listed as having working climate control, especially at the end of June with temperatures in the 90’s. The host had extremely poor conversation skills - leaving us to reach out for an update. Extreme lack of communication with zero updates given. The AC was not restored until 5:51 PM on Saturday, a full day and a half into our stay.This situation is in clear violation of the listing’s promised amenities and constitutes a significant disruption to our trip.