The home was not properly cleaned before we arrived. Carpets are stained throughout the home, entire home extremely dusty , floors not cleaned, bed linens stained with blood and urine, shower curtain moldy, comforters stained with blood and urine. Outside patio was dirty and needed to be hosed down. The plants near the pool were overgrown and vegetation falls into the pool. Furniture is old and falling apart.
After several days of sending emails a cleaning team finally came and replaced pillows and mattress covers, and helped clean the home. I took all bedding comforters and washed them and helped the 2 ladies clean the home. It took 4 of us 2 1/2 hours to complete the job. The home was so dirty one lady had an allergic reaction. Prior to this I asked for a representative to come out and check the condition of the home. Days later Lou came to inspect and found that the home was sub par. He mentioned the home needed a full cleaning, and that it was in this condition due to end of season. Unfortunately, it was the beginning of our trip, so not acceptable.
I feel the rental company misrepresented this home as a 4 bedroom home . Putting 2 urine stained small twin beds in an office does not count as a bedroom. A bedroom must have a closet to be considered a bedroom. There wasn't any storage for clothes, and beds were very tiny.
The air conditioning was out for 3 days and it was 85 degrees in the home. They indicated they did not get any of our prior notices.