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Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so thrilled this guest had such a great stay! Ours is a difficult business and it is easy to focus on the problems, but we really appreciate when our guests take the time to let us know we got it right. We work really hard to deliver on the promise of a great vacation, and we appreciate all kinds of feedback. We hope to serve you again soon!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so thrilled this guest had such a great stay! Ours is a difficult business and it is easy to focus on the problems, but we really appreciate when our guests take the time to let us know we got it right. We work really hard to deliver on the promise of a great vacation, and we appreciate all kinds of feedback. We hope to serve you again soon!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

we will replace the faucet and the refrigerator , thanks for the feedback

We are glad you enjoyed your stay and hope you choose to stay with us again soon!

Thank you for your business! No need to call well in advance, as our contract and check in instructions explain in detail, you need to request early check-in 24 hours in advance (just not the same day you arrive, as we have to plan for you). We are happy to grant early check-ins and late check outs whenever possible. Please understand that this depends on a number of factors such as our other guest's arrival and departure needs, our housekeeping schedule and workload, and we may have scheduled maintenance or other business in the unit which needs to be done between guests, and which affects our ability to grant your request for additional time in the unit. Due to the nightly nature of our business, and the possibility of receiving same day bookings, we are unable to confirm any early check-in or late check-out requests until 24 hours before the date of arrival/departure. We are unable to accept same day requests for early check in or late check out. Accommodating these requests requires planning in our work schedule. Because we set our daily work schedule at the end of the day before, it is important to have your request submitted no later than 2pm the day before your scheduled arrival/departure (2 days in advance for 8am early check in requests). Generally if there is no one checking out the same day you arrive, we offer a 1:00pm arrival for free, or an 8:00am check-in for a half day charge. We accept these requests from 24 hours to 30 days before arrival (48 hours for 8am early check in requests). We are not able to accept same day requests, as we have to plan for you. If you have any questions about the property you are considering, and if you have specific needs or expectations, we have local staff in Mammoth available 7 days per week to talk to you or answer any questions. We know every property on our program and are happy to help to make sure you are booking the best property for your needs and budget. Please contact us from 9am to 6pm, 7 days per week.

We are so sorry this guest was unhappy! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. When traveling to Mammoth and staying in any vacation rental it is helpful to understand the relationship your vacation rental manager has to the property. The VR manager you book with has a contract with the owner of the individual condo, and is responsible for the studs-in portion of the condo (interior only) while the complex usually has its own maintenance staff (paid for by the Homeowner's Association) who is responsible for the studs-out (or anything exterior to the condo you booked). This means that every condo in Mammoth may be managed by different companies, and regardless of which manager you book through, none of us have any control over the neighbors, parking, or common area facilities, or maintenance. When you access amenities (such as hot tubs, pools, parking, or laundry etc.) you do so as guests of the homeowner. Individual vacation rental managers have no control or information about outages, maintenance schedules, etc. When speaking with any on-site staff, please be aware they are not employees, agents, or representatives of Mammoth Five Star Lodging, unless they are in our uniform. There may be a front desk at the complex you booked, but they are a different company and will not service you, and they do not speak for us. We offered this guest multiple comparable properties to stay and they became upset and refused. We explained that we could not offer a refund due to our company policy and what we could provide to mitigate the situation, this guest outright refused. Please note, if you have any questions about the property you are considering, and if you have specific needs or expectations, we have local staff in Mammoth available 7 days per week to talk to you or answer any questions. We know every property on our program and are happy to help to make sure you are booking the best property for your needs and budget. Please call us at 866 Mammoth from 9am to 6pm, 7 days per week. Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. Unfortunately, we are unable to provide grocery items such as cooking oils, spices, salt & pepper, plastic wrap or aluminum foil, however if the property owner or prior guests choose to leave these items we do not remove them. Grocery items are very expensive and operationally impossible to manage. Many guests would simply take the entire inventory on departure. We need to be able to provide single use, sanitary products to guests, in exact quantities for each arriving guests; and the costs have to be included in the flat cleaning fee (and agreeable to everyone). Thank you so much for the feedback about incomplete repairs in the unit. We are aware of the situation. Mammoth Lakes is a very small town, population 7000, in a remote, 9000 mountain locale; approximately 150 miles from the nearest city (Carson City, NV). When we have to contract repair work out to local vendors, the delays in their schedule or in receiving parts can be quite lengthy. Window glass and screens, appliances, furniture repairs, etc. can all take weeks here, as opposed to the days they may take in a city. Mammoth Five Star Lodging employs our own team of maintenance technicians (maintaining the highest staff to unit ratio of any manager in Mammoth) so that we can effect most repairs ourselves, in a timely fashion. Occasionally we encounter a problem that is beyond our scope, and we are forced to deal with vendor schedules (who are not in the hospitality business). Please know that we work hard to minimize these delays so that we can present products to you in the best possible condition for your stay. Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

wish you would have called us we have extra glasses and silverware in stock and could have delivered it to you right away. We will make sure this is fixed before next guests arrive.

I wanted to take a moment to reply to your review of Snowcreek 474. We are very sorry that you didn’t find the unit satisfactory. When you brought many of these items to our attention on your arrival, we came to the unit to address them for you the same day. We replaced the burnt out lightbulbs, delivered dish towels, replaced the lamp switch, and so on. At that time you expressed to us that you were happy. We at Mammoth Five Star Lodging strive every day to provide outstanding service and cleanliness for our guests, a fact that we believe is proven by our overwhelmingly positive reviews. In the event any guest finds any aspect of their unit or their stay problematic, we are available 24/7 to correct the problem. Hospitality relies on people, and people sometimes make mistakes- we don’t pretend to be perfect, however we will do whatever is required to address errors should they arise. We believed we had addressed your concerns during your stay, and were surprised your review didn’t acknowledge those efforts on our part. Unfortunately you did not report the running toilet to us, or we would have sent our maintenance staff to the unit right away to address that as well (it has since been fixed). As you know, this property is located in the very popular Snowcreek development. The irrigation systems are operated by the HOA grounds staff, and neither we, nor the property owner have any control over the sprinkler systems, their timing, etc. Had you contacted us about this issue, we would certainly have contacted the grounds manager and tried to adjust their schedule to better suit you. All we ask for is the opportunity to address problems when they arise. In Mammoth, virtually all vacation rentals are the private second home of the property owner. These homes are made available for use by the public during times when the owners aren’t using them. Because of this, each unit has its own style and design unique to the tastes of the owner. In fact, the bedroom closet where you found Christmas items stored was actually a locked owner’s closet, meant for storage. After you checked out we found the lock broken open and have since repaired it. This owner prefers a comfortable, cabin-like feel, and so their choice of furnishings are simple and functional. The decor is exactly as it appears in the photographs provided. Regarding the audio equipment: these owners prefer the sound from older tube-style audio to modern digital gear. The stereo does include an iPod/iPh

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We do not stock cooking items since covid hit we are not allowed to have open food items left in the units. This is county health order regulations. We only give a starter set of coffee packets and guests furnish own food after that.