The most upsetting thing was the dining and it tainted our experience overall, making this a big "NO" for future visits. Knowing we are a captive audience (especially during COVID) with zero other options available, you'd think you'd work harder at the guest experience. Theincredibly over-priced, poorly thought-out and painfully executed dining options are horrible and the service even worse! We ate lunch in the cold 2 days in a row after multiple requests for the heat lamps to be turned on. Our "special of the day" hot dogs were served cold. When I took them back the cook said, "What do you mean they are cold.. What do you want me to do, toast the bun?". After a long day of hiking, I wanted a glass of Pinot. Of course you were out. The "Antipasto" sandwich. COME ON! Cold bun, wilted lettuce, day old tomato and a couple of measly slices of cheese. We went to the Awahnee in Yosemite the next day. We spent the EXACT same amount of money and had a very well-curated meal. Delicious actually. I had a chickpea wrap on spinachflatbread, my nephew had a chicken caprese panini. There is simply no comparison. When I went to the front desk of your hotel to voice my concerns, I was met with a flat, rude stare and treated as if I was a problem. This hotel needs new management, training and a philosophy to be consumer/guest experience driven and not hotel/staff driven. We will not be back.