PLATEAU MONT-ROYALの心の中の驚くべきアパート

Thank you

Thank you

Thank you We’re glad you enjoy your stay

Thank you so much you are always welcomed

Thank you Cara

Thank you so much Deborah

Thank you so much you guys been great and clean

Thank you

Augusta it’s so unfortunate after all the help and communication we had that’s how you felt about our totally renovate apartment The fact that you put the key in the wrong box you caused a lot of problems and stress To the new guest and their safety was my biggest concern.. The bathroom ceiling is not exposed the furnace is located in the basement Our detergent are organic never had any complains regarding that . We do apologize for your sensitive skin Mana

Good day, Allyssa, I’m very sorry to hear about your concerns regarding the bedroom configuration. For your information, we had inspections from Montreal City Hall and CITQ, and all the bedrooms and bathrooms meet the required standards. I also apologize for the noise from the second floor. We haven’t received any complaints about it before, or we would have addressed the issue. Best regards,

Thank you for taking the time to share your feedback. I’m truly sorry for the inconvenience you experienced. Regarding the $900 hotel expense, please understand that every property has its own check-in policy, and ours is clearly stated as 5:00 PM. Early check-ins are sometimes possible as a courtesy, but unfortunately, on that particular day, we were unable to accommodate it due to another guest’s reservation prior to yours. So please plan your trip accordingly next time It’s also important to note that the central furnace system was affected after it was switched to heat mode while another unit was operating in cooling mode. Despite our multiple attempts to explain the situation, the system was not adjusted as requested. After reviewing our communication, I can confirm that we responded promptly and provided updates throughout. The issues regarding the shower and washing machine were never mentioned during your stay, and this is the first time I’m hearing about them. Had I been informed, I would have immediately addressed them. Unfortunately, you did not follow several of the property’s rules and regulations, which caused avoidable complications. For this reason, I do not believe any host would be comfortable welcoming you back in the future.

Thank you so much Phil

Thank you for taking the time to share your feedback. I’m truly sorry that aspects of your stay were disturbed by noise and heating issues coming from the upper unit. This is certainly not the experience we want for our guests. During your stay, the upstairs unit was undergoing an unexpected repair, which unfortunately created noise that was beyond our control. I did address the heating issue as soon as it was reported, and I’m sorry it fluctuated again later that night. We have since corrected the thermostat override so it cannot affect the lower unit anymore. Regarding the noise from the guests upstairs, I reached out to them immediately when you notified me. While I cannot control guests’ behaviour, I do enforce strict quiet hours and take violations seriously. I’m sorry they were not as considerate as expected.