Rating Details:
The property manager was more than helpful.
The vacation rental was very clean.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The house was beautiful and clean. Plenty of space for what we needed. But overall the upkeep seemed to be lacking. We rented this house specifically for the amenities for New Years Eve having a wide age range of children to entertain for a family celebration. Upon arriving the first night it was determined the pool sticks were broken and management said they couldn’t replace them because they didn’t have any. Making the table unusable the whole trip. Then we found the ice machine broken. The gave us a small bag of ice that didn’t last long considering the amount of people, and the in unit frozen concoction machine. We needed to run out several times to buy ice and were told not fixable until after check out. At bedtime we searched for the sleep sofa bedding. Only to be told that needed to be requested in advance. And that they couldn’t provide any for the first night. Which is ridiculous. There was zero communication prior telling us that we needed to ask for it. The units were advertised as having sofa beds, so it was realistic to assume they would provide the bedding. The first morning we found that the dishwasher leaked all over the kitchen floor. We needed to keep pool towels under it and clean up water the whole stay. The second day we determined the timer for the hot tub didn’t work. It turned on but never counted down, which kept the jets continuously on which kept the spa from automatically refilling from the pool as it was supposed to. The house was stocked with start up items, however, they seemed very minimal compared to other places we have rented and we were missing items like kitchen towels and pizza cutters. It was disappointing that the list kept growing throughout our stay, and that it was evident no one is inspecting or maintaining these properties regularly. Especially even after the high rental fees charged.