エアコン付きペットに優しいキャナルホーム

Thank you for your review, we are glad you enjoyed your stay.

Hi Stacey, thank you for your review however we are very shocked with the one-star rating. We would love to speak with you some more on this, especially your comments on the house needing Maintenace and cleaning. You have not mentioned any issues to us during your stay nor when the keys were returned. The review has been left three weeks after you vacated, and we have had multiple others stay in the property without complaint so would appreciate your feedback tremendously. Especially more details on exactly what you feel the house needed so we can look into your concerns and improve them for future stays. Thanking you.

Thank you for your feedback, we are glad you enjoyed you stay.

Thank you for taking the time to share your feedback. I’m sorry to hear that your stay didn’t meet your expectations and appreciate your detailed comments. We’re glad you found the inside of the house clean, but we apologize for the concerns you raised regarding the exterior and other aspects of your experience. Your comments about the outdoor cleanliness, the BBQ, and the condition of the yard and ramp are taken very seriously, and we are already addressing these issues to ensure the property is safe and comfortable for future guests. Regarding the plates and cutlery, I apologize that this caused inconvenience. We will review our cleaning processes with the housekeeping team to ensure everything is thoroughly checked. Your feedback about the beds and the temperature in one of the rooms has also been noted, and we’ll investigate potential improvements. We deeply regret that your stay didn’t live up to your expectations, and we will use your feedback to make necessary adjustments moving forward. Thank you again for bringing these matters to our attention.

Hi Michael, thank you for your review however it was very concerning to us. We are not sure why you were not able to contact our agency. You are provided with a 24/7 contact number multiple times prior to arrival in the information sent to you as well as it being displayed in multiple place around the property. We also have someone in the office seven days a week (where you collect and return the keys) and the office phones active six days a week. We would really like to discuss your comments on the cleanliness as the property has been professionally pest treated only ten days before you arrived. We also pay for professional cleans at the end of every guest and have staff check each property prior to a new guests arrival. We also have hygienic procedures in place like six monthly linen replacements and all mattresses and pillows are always covered with waterproof protectors.

Hi Julene, we feel this review is very unfair. Especially as you extended your stay for an additional three days after arrival. You did not advise the business of any issues during your stay and we can not understand why you would ask to stay longer and then say the property was horrible. The property has just had a bond clean two weeks before your arrival so do not feel the comments you have made are correct however if we were made aware earlier we could have visited the property and provided a solution however advising only after you vacate does not give us a chance to even discuss or repair your concerns. We advised you of the issue with the pontoon which was only just discovered and is under repair. We also compensated you extremely well for this and offered you the option to cancel and be refunded in full if you wish. Instead you took the very good refund amount and stayed longer than originally booked. Sadly we feel your actions do you represent your poor experience.

Thank you very much for your review and feedback. We are glad you enjoyed your stay.

Thank you very much for your review Tara, we are so sorry to hear this. We would have loved to have known these issues during your stay. Please understand the property was only pest sprayed internally and externally a month before you arrived so am not sure what caused this to be a issue. We will organise for the service to be done again and the house is also having its annual bond clean in the coming weeks. Thank you for your feedback, we will do better.

We are so sadden to see this review and false claims. The property is professionally cleaned after every guest and checked again before another guests arrival. The carpets are professionally cleaned more than once a year and were actually done less than a month before you arrived. The business itself pays for this as well as a pest treatment to ensure we know they are done regularly using the highest standard of products and serviceman. I believe that this review is based on the fact you wanted to leave because we had new covid restricts put in place for two days of your stay which prevented you from 4WD as planned and after attacking the staff for refusing a refund you have decided to use a bad review.

Thank you for your review sadly it is not a true representation for the property. Firstly a call to the office advising of your issues would have been the best option as we could have had these all fixed for you within the hour. Yet you did not report any issues to the business until you posted the online review which is very unfair. Additional batteries and light bulbs are always available to guests at every property. If for some reason the extra supply has run out we would have delivered you whatever you needed immediately. All fans work correctly I personally went their to test them so I presume it must have been user error however again if you had called to advise we would have turned up with batteries in hand an extra pedestal fan and also got the ones you claimed not working to work. We also clearly advertised which rooms are air conditioned and which are not before booking. I checked on the kitchenware and there are two full eight piece dinner sets one in the cupboard and one in the pantry which I presume you must have missed, as there is plenty of kitchenware at the property. Regarding the cancellation policy again this is untrue. Yes, we have a non-refundable deposit paid upon booking. We clearly advertised this, it is not in the "fine print" as you claim. However most owners are extremely flexible if enough notice is provided. If you actually wanted to cancel and provided enough notice you would have at a minimum been given the option to move to another date. However as you said you didn't need to cancel so we are unsure why you are mentioning a cancellation policy as you never experienced the cancellation process, we feel this is very unfair. We are sadden you feel this way however believe a lot of your issues could have been avoided if you had better communication and actually spoke to us as most of your reports are untrue or easily fixed.

Thank you, we are glad you enjoyed your stay.

Thank you for your review, we are glad you enjoyed your stay.

Thank you for your 5 star review! We hope to host you again.