Our 1st day wasn't great. We were greeted by a heavy musty smell in the unit’s entryway that remained throughout our stay. The thermostats were confusing or just not efficient. The main bedroom was freezing, but the living area was stuffy. It took a long time to figure that out. Luckily, extra blankets were provided. We also spent time hunting the source of a beeping - every 54 seconds 5 beeps would go off. We finally realized the fridge wasn't staying cold. Because reception was closed (after 5/6pm), we just had to unplug the fridge to stop the beeping so we could sleep. Unfortunately, this meant we had to put the groceries we just purchased in a cooler, which meant our stay felt more like we were camping. The next morning we were able to report the issue & maintenance was sent that following afternoon.
The property was beautiful & calm. The pools, although a bit colder than expected, were not crowded and my children loved playing in the kid/shallow pool. They also enjoyed the playground...once we found it. May I suggest that a property map be left so guests understand what is available & where things are located on the grounds.
Plenty of utensils were available for use in the kitchen. The patio gave our family a nice place to relax. This ground-floor unit made it easy for my parents to walk to the pool. Lots of restaurants were a quick taxi ride away. The security booth worker was very helpful when needed. Overall, the gorgeous landscaping provided a relaxing stay. Thanks!