There was a plumbing issue in our condo before we arrived but that did not affect us one bit with all of the hard work and other arrangements Guido put in place. He was very communicative through the whole process and although we had to stay somewhere else the first couple of days, it all worked out quite well and was pretty seamless for us, but I'm sure was a lot of work for Guido which we really appreciated! I don't believe any other host would take the time and all the effort to do this. As Guido said, things come up that are out of our control but it's how you handle it that matters and he handled it with my families best interests in mind. The reviews of how wonderful Guido & Gracie are as hosts is part of my decision to book with them and I am so glad I did!
The condo itself is incredible! It is updated, clean, spacious and the balconies provide the most amazing and private views of the ocean which is just steps away. I did the beach walk every morning from our condo all the way past Whalers Village and did not see any other place that offered this. On that note, the location is a little off the beaten path from all the shops, restaurants and popular beach spots so if you want to be in the action at all times, you'll have to sacrifice and won't get the privacy and spectacular view from your own condo. This wasn't a problem for us, we just kept all of our beach gear in the rental car and drove the 5-10 minutes to different locations. And when we were back at the condo, it was nice to be away from the crowds and enjoy peace and quiet, except for the amazing sound of crashing waves! We even had a huge turtle hang out on the reef for hours while we were out there relaxing. I was worried that my husband would get too hot without AC but that was not the case at all. The winds coming in from the balconies and the ceiling fans were all we needed to be comfortable. I'll take that over AC any day! The beds and couches were so comfortable too! We didn't need to utilize the front desk for anything while we were there but on arrival the man working it was very friendly. We didn't use the pool or hot tub because we can do that anywhere so I can't speak to that.
This was our first trip to Hawaii and we will definitely be back!
Guido and Gracie, thank you again SO MUCH for ensuring our trip was everything we hoped it would be and for taking on the extra work to keep us stress-free in making other arrangements and for the extra time at the condo!