ラグジュアリー5スターホテルアンドスパオンザビーチ

I'm so glad that you enjoyed yourself! It's difficult to leave such a beautiful place with the ocean in front of you, sunshine above, sand between your toes and any type of entertainment and food you can dream of! Please feel free to come again, you are always welcome! Thanks again, Nick

You have not attempted to contact me via the VRBO app. That is the best way to contact a host, since that is the way we originally communicated. I refunded you for your inconvenience since you were unknowingly charged inaccurately by the hotel. Please take this as my apologies and an attempt to make it right! Thank you, Nick

Unfortunately you feel that way! I’m an owner of a condo within a hotel, hence what you get is part of the condo and anything extra is from the hotel. Coffee is always made in the morning and at no charge, available in the lobby. I pay your resort fee which covers a great many things that were not mentioned in this review. It’s unfortunate that you had to go through so much toilet paper, never before a complaint. Maybe Blame should directed at the food you ate, if you get what I mean. There are always plenty of towels available, it’s a beach resort! The spa, workout facility and pool have plenty of those as well. My motto is to enjoy life while we have it!

My VRBO listing clearly states what is included and what is not and any extra fees. If anyone has had any doubts about any fees they have always contacted me with questions. My unit has one king size bed, one pullout double and one single bed. I think you may have my room confused with another room? Next time you may be more comfortable with a room off the freeway.

My policy clearly states that my room is not for rent for underaged renters. I was informed by the Front desk that rules were not be followed but I let it slide. My room description clearly states what is and what is not included. Unfortunately, I had to have my room cleaned twice, including both refrigerators because they were not left as when they arrived, incurring more cleaning costs to me. As an owner of a 5 star condo I do not appreciate individuals who do not respect my property, hence my bad review. My condo and the establishment continuously receives great reviews for the cleanliness, style, location, decor, and service.

Unfortunately, the hot water issue is what the hotel was repairing while you were there and is now completed. There are two tables on the balcony, all other units only have one, and there is a long table in the unit itself? There are a total of 6 chairs in the unit as well!? Regarding the coffee, it’s not a coffee machine, it’s a specialized expresso machine of which has explicit directions attached on the unit. An European Coffee is always available at no charge in the lobby until 10am. The condo is on the “strip” which is walking distance from most.