FLの魅力に近い新しく改装されたリゾートスタジオ❤素晴らしいロケーション

I am sharing this experience to provide clarity for future hosts and to present my perspective to future guests. The guest checked in on Saturday the11th after 10:00 PM and remained in the unit for approximately30 minutes before choosing to leave and stay elsewhere.During that time, she sent a message stating there was no hot water. However, despite being provided with direct contact numbers for immediate assistance, she did not attempt to resolve the matter and instead left the property. The following morning, the water system was promptly inspected and confirmed to be fully functional, with hot water available. I informed the guest of these findings and offered her the opportunity to return and verify this personally, but she declined, stating she had already made alternative arrangements. The guest then submitted two separate refund requests, each citing different and inconsistent reasons. The only overlapping claim was the hot water concern, which had already been investigated and determined not to be an issue. Given the inconsistency of the claims and the lack of supporting evidence, both refund requests were declined. The guest also mentioned discolored towels and sheets.I requested photographic evidence to review this concern, but none was provided. I maintain strict standards regarding cleanliness and guest readiness.While linen colors may vary from listing photos, this is due to the rotation of multiple sets to ensure proper sanitation and availability for each stay.