Our rental process was flawless, and communication with the owner (and her agent) was always VERY prompt and courteous. The street door is secured and manned 24/7. The apartment is lovely, and very comfortable. Every bedroom has its own bathroom and shower. The rooftop plunge pool was fun! We didn’t use the ground floor swimming pool. Ample plush towels are provided.
Cartagena is a vibrant, noisy city and there were times when celebrations nearby were noisy late into the night. Apt 5 is not well-suited to people with mobility issues because it is on the 2nd and 3rd floor and there are marble, winding staircases. (There are ground floor apts available. )
The owner can also recommend a very reliable tour service that we used for airport pick-up, city tour and beach tour. Again, excellent communication and prompt service.