目新しさ：壮大な山の景色を望む2階のヴィラ

Hi Wallace, thank you for taking the time to share this. We're very sorry for the issues you mention and steps have been taken to ensure no one else has this experience. The carpets have been professionally cleaned, all new appliances have been purchased for the kitchen, and the entire interior of the home has been refreshed including new paint on all the walls and the kitchen cabinets. We hope you'll get the chance to visit again soon and experience these updates yourself!

Jackie, Thank you for your kind words. It was a pleasure hosting you. We are pleased to hear you enjoyed your stay and we look forward to hosting you again! Royale Vacation Rentals

Hi Michel, thank you so much for your constructive comments. This home now has a brand new dishwasher, HDMI cable, and kitchen faucet in addition to the shower repair. The entire interior of this home has been repainted and refreshed as well. We genuinely appreciate feedback like yours so that we can give our guests the best experience possible. Thank you again and we hope you'll visit again soon and enjoy these updates for yourself!

Hi William, thank you for taking the time to leave a review. We were surprised by your review as we sent both Jeremiah and Nick over to assist you when you called on 12/26. I have reviewed our voicemails, both in the office and the on-call phone, and I do not have any other voicemails left by your number on file. We pride ourselves in customer service and have a very strict policy in place to ensure our renters are taken care of in a timely manner. We would never not return a call to a renter. We also have an on-call number to reach staff immediately when our office is closed. We wish your experience had been better and hope to host another stay in the future to show you what a true Royale Vacation should look like.

Hello Ariel, Please let me start by apologizing for the difficulty you experienced during your stay. Our guests happiness is our top priority and I'm sorry that we were not able to provide a seamless weekend for you. Regrettably, when you called the emergency line our on-call agent did not have very good cell phone reception and was only getting pieces of what you were trying to say. She understood you were having trouble with the doors, so she sent our field agent over, and asked that you please tell him any issues you were experiencing so that he could assist you. Upon his arrival, it looked as though the left door was working perfectly, but you may have been having some trouble with the technology for the Shlage electronic lock. I understand that the door to the right was not working with the code you had for the left door, however, it was still able to be secured with the deadbolt from the inside. Since nothing was mentioned to him about bird waste or bugs, and our office was not notified until after your departure, we were not able to address those concerns for you. We would have been more than happy to send out the cleaners and an exterminator. This home does receive routine pest control service, but we were sure to get them back out for an additional spray after we learned of your experience. Unfortunately, sometimes things go wrong - some preventable and some not, but one of our core values is to provide immediate service recovery when issues do arise. We hope that you'll give us the chance to show you a real "Royale" experience in the future. ~ Royale Vacation Rentals Team